They were prominent users of Salesforce for over a decade, possessing multiple orgs of which two consistently fell short of data storage, occupying a majority of 138 -158 % of the allocated space. To accommodate new establishments, they wanted to shrink their Salesforce system volumes by archiving their 3-year-old cases, case emails, transcripts & milestones. Plus they had some strict conditions on archive data restoration & reporting on archived Salesforce data.